Terms and Conditions of Business (T&C) - Happy Man And Van Ltd.

Updated 14 September 2019

All Bookings with Happy Man and Van Ltd., are subject to these Terms and Conditions of Business which by booking with Happy Man and Van Ltd., is acceptance of these terms of Business.

Introduction to our charges:

At Happy Man and Van, our charges are always associated with our actual costs. We do not charge separately for mileage as many of our competitors do. This can prove rather confusing for our valued customers. We want you to be one of our many Happy Customers! – and we look forward to helping you move your things, time and time again, for many years. 

We charge a simple agreed hourly rate, starting from when we leave our home base address until we return to our base address. This is what is known as the “Round Trip Charge
A round trip charge is quite simply a charge agreed from point “a” to one or more other locations as requested by our customers, and then returning back at the end of the journey to point “a” once again.

Journey times outbound or inbound is of course where we begin to incur our costs. e.g. Van’s wear and tear – Fuel – Drivers and Porters Wages – Road Taxes – Goods in Transit & other Insurances, and Employers Liability/Public Liability.

We think this is a fair and honest Pricing Policy. From the start, you will know exactly what your costs will be for our friendly Man and Van Service, based upon hours worked by our drivers and porters.

Fixed Prices Quotations

If you have asked us to provide you with a fixed price quotation, then this price becomes the agreed price you will pay. A fixed price quotation is an agreed price in advance of the transportation of your items. We will have prepared a fixed price for moving your items, in writing, or by email, or by SMS. The time taken to complete the work may vary either way, but an agreed fixed price is still maintained, and cannot be varied, as a contracted agreed price exists between you our customer and Happy Man and Van Limited.

Hourly Rate Estimate

If we have provided you with an “estimate” then this is not a fixed price and can be varied. Our estimated number of hours and travel may vary, perhaps due to unexpected items on the day of the transportation, to be added. Hourly rate estimates can also vary because on the day of transportation, it took less time than estimated, and in this case, you will save money, as your final invoice will be reduced to the nearest half an hour after the first two hours estimated.

We use Google Maps to calculate our expected journey times, so that you can easily check our estimated prices using Google Maps, at any time, for your convenience. If our drivers experience traffic delays, we always absorb these extra costs ourselves. We do not charge extra travel times due to unavoidable traffic holdups, or vehicle breakdowns.


We appreciate any tips given to our dedicated drivers or porters and guarantee that they are always shared 100% between the driver and driver’s assistants that you want to give a tip to in cash to convey your appreciation of excellent service. Of course, a tip is non-refundable.

What does a round trip basis mean in practice?

In an ideal world, we would be able to book your move weeks in advance so that we can arrange a “backload” for the return trip to our base address. In practice in today’s busy world, we do not have this privilege, and in most instances, we will be forced to travel to our starting point with an empty vehicle.

We will inevitably, incur all the same costs of fuel, driver and porters wages etc., as we did whilst moving your things for you. We at Happy Man and Van Ltd., aim to keep our hourly rates down to a very low competitive rate, firstly for the journey to your address, then to your delivery address or your new home, and finally back to our base address. These calculations will almost always save you money over our competitors, who charge on a mileage basis, plus other extras; We think our method of charging is very fair, as we cannot just pick up another fare as a London Taxi cab would do. We must drive back to our base address in an empty van, and incur the associated fuel costs, driver and porters wages.


Our prices include Fuel costs, Goods in Transit Insurance cover up to £10,000, and Public Liability Insurances up to £10m.

Any individual item over the value of £500 must be declared to us, otherwise Happy Man and Van Ltd. Goods in Transit Risk is limited to the replacement value, as determined by an average value we can obtain a replacement of the lost, stolen or damaged goods. In any event, Happy Man and Van Ltd. limit its liability to £10,000 for total loss, in the unlikely event that this occurs, unless otherwise agreed in writing.

Payment Terms:

Payment is due in cash immediately upon the satisfactory completion of your move. We are happy to accept Visa, MasterCard & PayPal. If you choose this method of payment, then a deposit of 50% is required 24 hours before your move. All these terms and conditions apply to all Customer Orders always without exception. Acceptance of an order is acceptance of these Terms and Conditions as stated herein.

Our Invoices are submitted by email only, through our secure online Accounting System, and contain a convenient “button” to make payment using a Credit or Debit Card (Visa or MasterCard) online or by calling our offices, during office hours, to make a payment on the telephone. Our drivers retain the right to refuse to unload the vehicle unless payment in full has been made.


When you book any of our Removal Services, we may sometimes ask for a deposit if our journey is above ten miles, from our nearest van depot. This is to guarantee our service to you. However, should you cancel the service after paying your deposit within 24 Hours of the day and time booked, then our cancellation charges, shall be deemed to be equal to the deposit.

Assembly/Disassembly of Your Furniture:

If you ask us to dismantle and or re-assemble your furniture items, we will do so, only on the understanding that we are not responsible for any damage that may occur.

We always make every effort to avoid damage, but by the nature of some items such as flat-pack furniture they are not always serviceable after numerous dismantling, and unavoidable damages can occur.

Breakages and Damages:

Packing is undertaken by you our Customer on the understanding that no responsibility, or liability, is accepted for breakages during loading, transport, or unloading. We always take the utmost care, and attention with your possessions as if they were our own. What’s more, we always recommend that fragile items are bubble wrapped, and then placed in a strong box, and sealed securely. It is a fact that all vans have harder suspension than family cars, and therefore loose crockery or china will be damaged unless packed properly. All Furniture should be protected again by suitable covers, and these are easily available online. Failure to do this cannot be compensated for. We always try and help our customers, and should you wish to start a formal complaints procedure please print our Complaints_Form.pdf and post it to our Registered Offices.

Contact your existing Insurers:

You are advised to check with your existing home Insurance Company as some 81% of Insurers in the UK, do already include cover for your furniture, and other possessions. Those that do not include moving cover, do often offer a low-cost extra cover to your existing Policy, (typically £30 or so) so that you are covered during the time that your things leave your old home, during transit, and onwards to your move into your new home.

For your convenience, a separate Insurance Policy can often be obtained online at the following link:


© 2018 Happy Man and Van Ltd. – +44 1908 766 596 – +44 7922 983 551